Frequently Asked Questions
Our diamonds are sourced with the strictest quality standards, handpicked by our experts, who examine each stone with their own eyes. Some key differentiating factors include:
- IGI certified CVD stones
- Made with 100% pure carbon, no nitrogen
- No BMG ( "Brown, Green, or Milky" - refers to a diamond's background hue or shade)
- No bluish or greyish tones or lines
- Highest possible sparkle or lustre, which is a diamond quality not captured within the 4 Cs of diamond certification
Yes, we have various designs available for private viewing appointments. You can check the quality of our workmanship before ordering a pre-order design. Please contact us to discuss availability.
Definitely. We can work with you to custom make a unique design with specific materials, diamond shape/size. For intricate designs requiring mockups and multiple revisions, a small design fee will be collected upfront. The design fee is folded into final cost if order goes ahead, but not refundable otherwise.
50% upfront payment is required before final production.
The process typically takes 4-10 weeks from design confirmation to delivery.
We offer lifetime resizing, repairs and adjustments if you purchase one of our products.
If there is a defect, please send us an email with photos of the issue as soon as you detect it. If we determine that the issue is due to a manufacturing defect, we will repair or replace the item for you. If it is not caused by a manufacturing defect but by normal wear and tear, we will repair it with a fee.
Recent Blog posts
How to Choose a Cushion Cut Diamond for Your Engagement Ring
There is a reason the cushion cut has outlasted nearly every trend in fine jewellery. It has been catching candlelight since the 1700s, and it still looks just as at home on a hand today. Soft, rounded corners. A pillowed silhouette. A warmth that a round brilliant or a princess cut simply doesn't have.
Join us at Hitcheed Wedding Wonderland on 18-19 July 2026
Join us at Wedding Wonderland on 18-19 July. Whether you're planning a wedding, treating yourself, or simply love beautiful things, we'll be there with a wide selection of our pieces — from tennis bracelets to eternity rings — for you to see and try in person, along with special pricing available exclusively for the event.
14K vs 18K Gold or Platinum: How to Choose the Right Metal for Your Engagement Ring
9K, 14K, 18K or platinum? A clear, jeweller's guide to gold purity and metal choice for engagement rings — durability, upkeep and which suits you.