Warranty & Returns
The Carat Heritage Promise
Purchase with Confidence
At Carat Heritage, we stand behind the quality and craftsmanship of our lab grown diamond jewelry. Each piece is crafted with precision and care, and we want you to love your jewelry for years to come. Our warranty covers any manufacturing defects, ensuring peace of mind with your purchase.
We also offer a flexible returns policy because we understand that sometimes things don't work out. Whether you need to exchange for a different size or design, or simply change your mind, we’re here to make the process as easy and hassle-free as possible.
Explore our full warranty and returns details below, and feel confident in your purchase knowing we're here to support you every step of the way.
What's your warranty policy?
We offer lifetime resizing, repairs and adjustments if you purchase one of our products.
If there is a defect, please send us an email with photos of the issue as soon as you detect it. If we determine that the issue is due to a manufacturing defect, we will repair or replace the item for you. If it is not caused by a manufacturing defect but by normal wear and tear, we will repair it with a fee.
What's the return policy?
- Items can be returned within 10 days from delivery date if they are not up to your satisfaction.
- Items must be returned in original brand new, unworn condition in it’s original packaging.
- A restocking fee of 5% of the item’s purchase price applies.
- Unfortunately, we are unable to accept returns on customized or engraved items.
Can I return an item that was a gift?
Yes, you can have your item exchanged for store credit within 10 days of purchase. Customers are required to ship the gift back to us in its original packaging, inclusive of the receipt. We will refund you the value of the gift back in a gift certificate.
How long will it take to process my returns?
After items have been returned and thoroughly inspected, we will issue a refund to your original payment method within 2-3 weeks.