Frequently Asked Questions
Our diamonds are sourced with the strictest quality standards, handpicked by our experts, who examine each stone with their own eyes. Some key differentiating factors include:
- IGI certified CVD stones
- Made with 100% pure carbon, no nitrogen
- No BMG ( "Brown, Green, or Milky" - refers to a diamond's background hue or shade)
- No bluish or greyish tones or lines
- Highest possible sparkle or lustre, which is a diamond quality not captured within the 4 Cs of diamond certification
Yes, we have various diamond jewelry designs available for private viewing appointments at our Ngee Ann City office. Please contact us to discuss availability.
Absolutely! Chemically, physically, and optically, lab grown diamonds are identical to natural ones. They're real diamonds with the same crystal structure and beautiful sparkle as natural diamonds. Lab grown diamonds also have the same famous Mohs hardness of 10. They're just as durable as natural diamonds and indistinguishable without their inscriptions. Lab grown diamonds have the same thermal and electrical conductivity as mined diamonds and they will pass a diamond tester exam.
Note that lab diamonds are different from other types of non-diamond stones such as cubic zirconia, moissanite and diamond stimulants. They are not made of the same structure, hence they shine differently and tarnish significantly with daily wear.
We offer lifetime resizing, repairs and adjustments if you purchase one of our products.
If there is a defect, please send us an email with photos of the issue as soon as you detect it. If we determine that the issue is due to a manufacturing defect, we will repair or replace the item for you. If it is not caused by a manufacturing defect but by normal wear and tear, we will repair it with a fee.
Definitely. We can work with you to custom make a unique design with specific materials, diamond shape/size. For intricate designs requiring mockups and multiple revisions, a small design fee will be collected upfront. The design fee is folded into final cost if order goes ahead, but not refundable otherwise.
50% upfront payment is required before final production.
The process typically takes 4-10 weeks from design confirmation to delivery.
Yes, we offer same day delivery within Singapore, with real time tracking and proof of delivery. Please place your order by 3pm to receive your order within the same day. An express fee of S$20 applies.
Otherwise, standard delivery within Singapore is free and will take 2-3 working days. International deliveries will be US$20 and take between 2-9 working days.
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