Frequently Asked Questions
Our diamonds are sourced with the strictest quality standards, handpicked by our experts, who examine each stone with their own eyes. Some key differentiating factors include:
- IGI certified CVD stones
- Made with 100% pure carbon, no nitrogen
- No BMG ( "Brown, Green, or Milky" - refers to a diamond's background hue or shade)
- No bluish or greyish tones or lines
- Highest possible sparkle or lustre, which is a diamond quality not captured within the 4 Cs of diamond certification
Yes, we have various diamond jewelry designs available for private viewing appointments at our Centrepoint showroom. Please contact us to discuss availability.
Absolutely! Chemically, physically, and optically, lab grown diamonds are identical to natural ones. They're real diamonds with the same crystal structure and beautiful sparkle as natural diamonds. Lab grown diamonds also have the same famous Mohs hardness of 10. They're just as durable as natural diamonds and indistinguishable without their inscriptions. Lab grown diamonds have the same thermal and electrical conductivity as mined diamonds and they will pass a diamond tester exam.
Note that lab diamonds are different from other types of non-diamond stones such as cubic zirconia, moissanite and diamond stimulants. They are not made of the same structure, hence they shine differently and tarnish significantly with daily wear.
We offer lifetime resizing, repairs and adjustments if you purchase one of our products.
If there is a defect, please send us an email with photos of the issue as soon as you detect it. If we determine that the issue is due to a manufacturing defect, we will repair or replace the item for you. If it is not caused by a manufacturing defect but by normal wear and tear, we will repair it with a fee.
Definitely. We can work with you to custom make a unique design with specific materials, diamond shape/size. For intricate designs requiring mockups and multiple revisions, a small design fee will be collected upfront. The design fee is folded into final cost if order goes ahead, but not refundable otherwise.
50% upfront payment is required before final production.
The process typically takes 4-10 weeks from design confirmation to delivery.
Yes, we offer same day delivery within Singapore, with real time tracking and proof of delivery. Please place your order by 3pm to receive your order within the same day. An express fee of S$20 applies.
Otherwise, standard delivery within Singapore is free and will take 2-3 working days. International deliveries will be US$20 and take between 2-9 working days.
Learn How To Shop for Diamond Jewelry
How to Choose a Cushion Cut Diamond for Your Engagement Ring
There is a reason the cushion cut has outlasted nearly every trend in fine jewellery. It has been catching candlelight since the 1700s, and it still looks just as at home on a hand today. Soft, rounded corners. A pillowed silhouette. A warmth that a round brilliant or a princess cut simply doesn't have.
Join us at Hitcheed Wedding Wonderland on 18-19 July 2026
Join us at Wedding Wonderland on 18-19 July. Whether you're planning a wedding, treating yourself, or simply love beautiful things, we'll be there with a wide selection of our pieces — from tennis bracelets to eternity rings — for you to see and try in person, along with special pricing available exclusively for the event.
14K vs 18K Gold or Platinum: How to Choose the Right Metal for Your Engagement Ring
9K, 14K, 18K or platinum? A clear, jeweller's guide to gold purity and metal choice for engagement rings — durability, upkeep and which suits you.
